Best Practices for HOA Service Requests

Best Practices for HOA Service Requests

Living in a community that's governed by a homeowners association (HOA) can be a great experience, but at times, it can be a bit overwhelming. When you need maintenance or repairs, it's important to know how to submit a service request and what to do to ensure the request is handled proficiently. In this blog post, we'll be sharing the best practices for HOA service requests to help you better understand what to expect and how to navigate the process.

1. Know Your HOA's Rules and Regulations

Before submitting a service request, make sure you're familiar with the HOA's rules and regulations pertaining to service requests. Every community is unique, so understanding your specific community's process can make the submission process easier. Check to see if there's a specific form to be filled out, who to contact, and if there are any guidelines for what types of issues are considered emergencies.

2. Be Descriptive and Specific

It's important to provide as much detail as possible when submitting a service request. Be sure to include a description of the issue, the location, and any other relevant information. For example, if the elevator in your building isn't working, include the date and time it broke down, which floor it's on, and any other specifics that will help expedite the repair. The more specific you are, the quicker and easier it will be for the maintenance team to identify the issue and fix it.

3. Follow-Up 

After submitting a service request, follow-up to confirm that it was received and to check on the status. This will ensure that the issue hasn't been forgotten or overlooked. Check-in periodically until the issue has been resolved to ensure that the situation is not made worse by neglecting it.

4. Be Courteous

Remember that maintenance teams are comprised of people too! Be courteous and polite when submitting your service request and during any follow-up communications. The people who perform the maintenance work are more likely to respond quickly and effectively if they receive cooperation and respect from residents.

5. Utilize HOA Service Request Management Apps

Many communities are now utilizing HOA service request management apps, which make the process more efficient for everyone involved. Before submitting a request, check if your community offers this service. These apps allow you to log issues online, track their status, and communicate with the maintenance team directly in order to ensure that every request is handled properly.



Service requests may seem daunting at first, but as a resident of an HOA community, you have the right to expect a quick and professional response. Following the best practices outlined above will help ensure that your requests are handled effectively and that any problems are taken care of as quickly as possible. Remember, the key to a thriving community is communication and collaboration between residents and the HOA, so be sure to stay informed, ask questions, and work together to create a safe, happy community. If you're looking for an even more convenient way to submit service requests, consider reaching out to Community Connect Systems about our HOA service request management app.

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