Common Questions Regarding HOA Service Request

Common Questions Regarding HOA Service Request


Homeowners association (HOA) service requests can be a bit overwhelming, especially when you are new to the neighborhood. You may have several questions about how service requests work and what the process entails. HOA service requests are crucial to maintaining the community's appearance and functionality, which is why it's essential to understand how they operate.

In this blog post, I'm going to answer some of the most common questions regarding HOA service requests. By the end of this post, you will have a better understanding of the process and be better equipped to make a service request, so let's dive in!


What is an HOA service request?

An HOA service request is a request made by a homeowner to report a concern or problem within the community, such as a pothole, broken streetlight, or damaged community property. The HOA is responsible for handling these requests to ensure that the community remains in good condition for its residents.

How do I make an HOA service request?

Most HOAs have an established process for submitting a service request. Typically, you can make a request by contacting your property management company or by logging into the HOA's online portal. Some HOAs even have an app that you can use to file a service request. Be sure to include as much information as possible about the issue, including the location, date, and time you noticed the problem.

How long does it take for a service request to be addressed?

The time it takes for a service request to be addressed depends on the nature and severity of the issue. For example, a broken streetlight may be repaired within a few days, while a significant community improvement project may take weeks or months to complete. Once you file a service request, the HOA will prioritize the issue and assign it to the appropriate person or department.

Who pays for the service request?

The HOA is responsible for paying for all service requests that are necessary for maintaining the community. Typically, the HOA has a budget set aside for maintenance and repairs. However, if a homeowner causes damage to community property, they may be responsible for the cost of repairs.



HOA service requests are a necessary aspect of community living. Whether you are reporting a pothole or a broken fence, the HOA is there to ensure that the issue is addressed promptly and effectively. By understanding the process and how it operates, you can make a service request with confidence and be confident that your community will remain a beautiful place to live. If you need more information on HOA service request management apps, don't hesitate to contact your property management company or reach out to Community Connect Systems for more information.

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