HOA Communication: Why Technology Matters
Be sincere, how useful are the communication tools your homeowners' association (HOA) employs? Can residents and board members easily contact each other and the management firm? Does your mode of exchanging information guarantee safety, privacy, and compliance with local HOA laws?
The extent to which your HOA appreciates high-quality communication implements will probably reflect your board's general view of technology. Many boards understand the advantages. Others may not recognize what they are missing when settling for unmanageable or outdated software. And others may have a widespread fear of all types of technology.
The Risks of Employing the Wrong HOA Communication Tools
As with any tool, those your association operates for its communications must be the best for the job. If you are still operating with technology implemented years ago or the software isn't meant to address the demands of today's HOAs, it likely has limited capabilities. As a result, your community isn't communicating as effectively as it could be.
Worse, you could even create liability problems for your board and put your members and association at risk of security infringements.
Attributes of Top-Notch HOA Communication Tools
The top technology should deliver the advanced functionality required to manage your HOA's communications while minimizing the community's risk exposure. Here are features to look for:
- Specifically made for HOA communities. Communication tools must be designed with HOAs in mind and customized to your community's needs. A good community management company will offer customizable communication tools as part of a robust and comprehensive HOA management software package.
- Communication abilities for everybody in the community, anytime, from any device. All community members should be able to intercommunicate or obtain information anytime from their laptop, tablet, or smartphone. It should allow email communications, so all association business is separated from homeowners' personal or work-related transmissions.
- Privacy and security defense. A good communication system lets you specify access rights based on community members' roles. It should also supply reliable security measures to safeguard HOA and homeowner information from hackers and unauthorized users.
- Quick response times. The system should furnish various ways to reach your community management company. It should also guarantee that residents and board members get a response fast.
- Mass alerts. An advanced system enables your board or community manager to transmit urgent alerts via phone or email. This ability can be critical during severe weather or other emergencies.
- Informative site. HOA members need access to a customized community website to locate important documents and stay informed about community news.
- Flexibility to adjust to changing technology. As quickly as technology continues to mature, your communication tools need to be able to keep up. Technology advancements will likely impact many dimensions of HOA management, including communications, in the future.
With Community Connect Residential technology, residential communities control the real-time flow of resident requests, information, and communications. Emails and redundant phone calls are substituted with a simple-to-operate App that sends residents' requests and complaints, with detailed information and GPS location, to the precise Property Manager, Maintenance Professional, Security Team, or other pre-designated individuals with everything they need to know. Contact us today for more information!