HOA Community Service Request Process and FAQ

HOA Community Service Request Process and FAQ

Living in an HOA community, you might come across situations where you require some maintenance, repair work, or any other services. Generally, Homeowners’ Associations (HOAs) have set rules and regulations for their members, which include a set of guidelines for requesting community service. But what exactly is the process? How long does it take to get a service request processed? What if the request is urgent? In this blog, we will answer these burning questions and more about the HOA service request process.

How does the HOA Service Request Process work?

Every community has its process for submitting service requests. Sometimes, there may be an online portal, while at other times, you would have to submit a written request or call a designated phone number. The community’s HOA board members handle these requests, and they are responsible for hiring the contractors who perform the maintenance work. Once you submit a request, you will receive a confirmation message or email from the HOA board. If the matter is urgent, then you can request for an expedited service request.

What type of requests can you make?

There are a variety of requests that a homeowner can make. These may include maintenance and repair work, such as a broken fence, landscaping, or repairing a common area. The HOA board takes care of the requests for the community areas, while individual homeowners are responsible for any repairs needed in their own homes. Common community requests also include pest control, pool and spa maintenance, and recycling programs.

How long does it take for a service request to be processed?

The time taken to process a request depends on various factors, such as the availability of the contractors, the complexity of the work, and the urgency of the request. Simple requests like replacing a burnt-out light in a common area or tending to landscaping may be completed within a few days, while more complex projects such as pool repair may take longer. If a request is urgent, such as a burst water pipe, the HOA board will ensure that it is taken care of quickly.

Who is responsible for the cost of the service?

The HOA board oversees the cost of the services rendered by their contractors and normally charges the expense to the community’s operating budget. Most HOAs collect community dues and funds regularly from its homeowners, which is then utilized for community maintenance and other common repairs and upgrades as needed. However, in some cases, depending on the repair or service requested, the homeowner who originated the request may be responsible for covering a portion, or the entire cost of the service.

How Can Community Connect Systems Help?

Community Connect Systems provides an efficient and modern way for HOAs to improve community communication through technology. Their innovative software offers a virtual platform for homeowners to submit requests, monitor progress and communicate with HOA boards, making the process quicker and more streamlined. Through the software, HOA board members can easily track requests, payments, and other community interactions in one centralized system. The company also offers training, support, and customization options which can be tailored to individual community needs.



In conclusion, the HOA service request process is an essential component of maintaining a safe and comfortable community. The process can vary depending on the community and its rules. Homeowners need to make sure to follow the right protocol for submitting requests. Having a proper communication system between the community members and the HOA board can make the process stress-free and smoother. Community Connect Systems offers a modern and efficient solution that simplifies the request and response process while providing valuable monitoring and tracking tools for HOA board members and managers. By utilizing Community Connect Systems, HOAs can ensure that the service request process is swift, responsive and manageable.

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