Tips for Submitting Repair & Maintenance Requests


As a homeowner, it is your responsibility to ensure that your property is well-maintained and kept in good condition. The Homeowner's Association (HOA) is there to assist you in this regard, and one way to access this assistance is by submitting repair and maintenance requests. These requests can cover anything from fixing a leaky faucet to repairing a damaged fence or repainting walls. However, it’s important to know how to submit these requests properly to ensure that they are addressed promptly and efficiently. In this blog, we'll provide you with some tips on how to submit repair and maintenance requests to your HOA.


1. Be Specific and Accurate.

When making a repair and maintenance request to your HOA, it is important to be specific and accurate about the problem. Provide as much information as possible, including the location of the issue, its severity, and what specifically needs to be fixed or replaced. This will help your HOA to accurately assess the problem and ensure that the appropriate personnel or vendors are assigned to carry out the repair and maintenance work.

2. Provide Photos or Videos.

Providing photos or videos is a great way to supplement your repair and maintenance request. This can help the HOA understand the extent and severity of the problem more clearly and help them to determine what repairs are needed. You can take pictures or record videos of the affected area and submit them with your request. This makes it easier for HOA personnel to get a clear idea of the problem visually, without needing to visit your property.

3. Use the Online HOA Request Management System.

Most modern HOAs use online service request management systems to ensure that requests and complaints are recorded and resolved quickly. These systems enable homeowners to submit their requests digitally, without having to go through the hassle of filling out complicated paper forms. The system also allows you to track the status of your request and receive updates on its progress.

4. Follow Up with the HOA.

Once you have submitted your repair and maintenance request, it's important to follow up with the HOA to ensure it is progressing towards completion. It is also helpful to do regular check-ins with the HOA to ensure that the repair was completed correctly and that you are satisfied with the final outcome.

5. Be Prompt with Your Requests.

It's essential to submit repair and maintenance requests promptly; the longer you wait, the more detrimental the issue may become. It's essential to report any issues as soon as possible to ensure faster resolution and prevent further damages.



In summary, submitting a repair and maintenance request to your HOA is critical in ensuring that your property is well-maintained and kept in good condition. By being specific and accurate, providing pictures or videos, using online request management systems, following up promptly with the HOA, and being prompt with your requests, you can increase the likelihood of a speedy resolution to your issues. If your HOA uses service request management software, make sure you are familiar with it and how best to utilize it. In the end, it will benefit both you and your HOA, ensuring that your property remains in good condition and runs efficiently. If you're still seeking for a good and reliable HOA service request management software, contact Community Connect Systems today for more information.

To Top