With Community Connect Residential technology, residential communities have powerful control over the real-time flow of resident requests, information and communications.
Emails and repetitive phone calls are replaced with a simple to use App that directs residents' requests and complaints, with exact information and GPS location, to the exact Property Manager, Maintenance, Security or other pre-designated person with everything they need to know.
Know Exact Locations for Reported Issues with GPS-Tagged Photos and Videos
When residents report a problem or issue, anything from flooding and irrigation to pet waste to equipment malfunctions, they simply take a photo and tap the App. The issue, with comments and photo, is attached and automatically prioritized and forwarded.
Property Manager pre-set service and information requests can be specific (with GPS) or general information reports and requests. Pre-sets and information requests are fully customizable and include:
Danger/Hazard
Noise and Sound
Trash/Garbage
Illegal Parking
Street Signs and Lights
Pet Waste/Pets Off Leash
Sidewalk Cracked/Raised
Graffiti or Mischief
Environmental Issues
Flooding/Irrigation
Bees, Rodents or Pests
Landscape Attention
Code Compliance
Street Maintenance
Wildlife
Fountains/Drainage
Community Connect Residential is available with an API (Advanced Programming Interface) that delivers all incoming information & requests for service directly to your CRM (Customer Relations Management) or work order management software.
Community Connect Residential technology empowers Association's and management to send out communications to residents based on the geography of where in the community they live.
Residents living in one area of a community can be provided information that may not be relevant to those living in another area. This helps to prevent “information overload” that can keep users from reading the information they need to know.
Providing photo and video images enables Associations, Boards of Directors and Executives to inform residents or members about:
Upcoming Events
Board or other Meetings
Changes to Rules and Regulations
Construction, Street Work
Security Alerts, Bulletins and Issues
Other Alerts
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All information reported by the resident to the Association or organization is listed in priority, chronologically or by distance from the resident's location as determined, in advance, by the Property Manager.
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Once an Association alert has been sent to the user, a simple click provides all current information.
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Powerful ability for residents to send service requests to the Association and management that include precise location. All requests for service include any photos and documents if necessary.
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News section promotes the news and information that needs to be shared with the community.
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The Dashboard is for authorized personnel only and is an overview of all information posted both incoming from residents and outgoing from your community.
All information, photos and reports from residents or users are located in one place, prioritized and set-up for automatic distribution to the person assigned to address this issue.
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All reports are plotted on a map to monitor patterns and determine locations.
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Sample of an incoming activity report.
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Activity reports can be easily and automatically forwarded to persons inside and outside the Association by text or email.
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Information is simple to Edit and Push to residents as a group or Geo-Targeted by area.
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It's easy to distribute a completely Geo-Targeted information bulletin to a specific area.
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Set-up who receives incoming service tickets based on the category of the tip or location it came from. Management can change distribution list based on hours of the day.
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Incoming service tickets can be designated to automatically be routed to any email or by text message. All details provided by the resident are included.
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